Technology
Jose Estrada
Technology Director
(505) 367-2556 or Ext. 2556
Email Jose Estrada
Andrew Trujillo
(505) 367-2555 or Ext. 2555
Email Andrew Trujillo
Ray Riddick
Technology Specialist
(505) 367-2552 or Ext. 2552
Email Ray Riddick
David Gonzales
(505) 367-2553 or Ext. 2553
Mario Valerio
(505) 367-2554 or Ext. 2554
Email Mario Valerio
EPS Technology Center
1111a El Llano Rd.
Espanola NM, 87532
(505) 367-2550
Fax: (505) 367-2551
Email Help Desk
Mission Statement:
The Information Technology Department supports the Española Valley Community with the effective integration of technology through planning and professional development so all learners have authentic and self-directed learning experiences in a secure digital environment while providing reliable technology and secure content to educators, administrators, and parents.
Technology Help Desk
Monday - Friday 8:00AM to 5:00PM
(505) 367-2550
To submit a work order by email Help Desk
Submit, Check Status, Update Tickets at our Get Help Portal Login
Information Technology Help Desk
The Information Technology Department is implementing a full time IT Help Desk to assist Staff, Teachers, and Students with their Technology needs daily. The goal will be to respond to requests as they come into the Department immediately by creating a ticket and assigning a technician to complete the task within a timely manner.
This ticket will provide the customer with a communication tool that will be updated as the technician addresses the issue, or request. The goal is to have the issue handled once the ticket is generated, but in some instances, we might have to dispatch a technician to the customer’s location for further troubleshooting or assistance.
We ask that all IT related issues requesting service be sent via email to Help Desk so the proper ticket can be generated for each request. If a computer is not available to submit the request, we ask that you call 505-367-2550 for assistance. We encourage everyone to utilize the email process, if available, because your request will be sent to a group of technicians assigned to assist incoming tickets. (Please do not submit requests via email directly to a specific technician, unless a ticket has already been created and assigned.)
As a reminder, the IT Department oversees providing customers with Information Technology equipment and applications, while ensuring that equipment is in good working condition. The Department is also in charge of any connectivity issues or concerns to assure the needs in the classroom or office are met daily. The Department is not responsible for running reports within applications, or how applications work.
Finally, the District will also utilize this process for any Telecommunication or Security Camera issues as well.
We are working to increase the efficiency of the IT Department within the District, and this will be the first step in addressing these needs. We ask for your full cooperation and patience as these processes are implemented.