Information Technology Help Desk

The Information Technology Department is implementing a full time IT Help Desk to assist Staff, Teachers, and Students with their Technology needs daily.  The goal will be to respond to requests as they come into the Department immediately by creating a ticket and assigning a technician to complete the task within a timely manner.

This ticket will provide the customer with a communication tool that will be updated as the technician addresses the issue, or request.  The goal is to have the issue handled once the ticket is generated, but in some instances, we might have to dispatch a technician to the customer’s location for further troubleshooting or assistance.

We ask that all IT related issues requesting service be sent via email to Help Desk so the proper ticket can be generated for each request.  If a computer is not available to submit the request, we ask that you call 505-747-1625 for assistance.  We encourage everyone to utilize the email process, if available, because your request will be sent to a group of technicians assigned to assist incoming tickets.  (Please do not submit requests via email directly to a specific technician, unless a ticket has already been created and assigned.)

As a reminder, the IT Department oversees providing customers with Information Technology equipment and applications, while ensuring that equipment is in good working condition.  The Department is also in charge of any connectivity issues or concerns to assure the needs in the classroom or office are met daily.  The Department is not responsible for running reports within applications, or how applications work.

Finally, the District will also utilize this process for any Telecommunication or Security Camera issues as well.
We are working to increase the efficiency of the IT Department within the District, and this will be the first step in addressing these needs.  We ask for your full cooperation and patience as these processes are implemented.
IT Help Desk

All IT related issues should be sent to Help Desk

If a computer is not available please call 505-747-1625
Website by SchoolMessenger Presence. © 2024 SchoolMessenger Corporation. All rights reserved.